Welcome to Saucony Clothing Shop’s FAQ section! We’re here to help answer your questions about our performance apparel, footwear, and accessories. Below you’ll find information about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of products does Saucony Clothing Shop offer?
We specialize in high-performance activewear including apparel, footwear, headwear, socks, and accessories designed for athletes and active individuals. Our nutrition products support your training goals.
Who is your target customer?
Our products are designed for performance-driven athletes and fitness enthusiasts who value quality, style, and functionality in their activewear. Whether you’re training for a marathon or upgrading your gym wardrobe, we’ve got you covered.
What makes your products special?
Our products combine premium materials with innovative design to deliver performance potential and style confidence. We focus on creating activewear that moves with you and helps you break through barriers in your training.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, with some exceptions. Currently, we’re unable to deliver to certain remote locations and parts of Asia due to logistical constraints. Our checkout system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:

Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking.
Free Shipping: Via EMS for orders over $50 USD, delivered in 15-25 business days after dispatch.
How long does order processing take?
We commit to processing all orders within 1-2 business days. You’ll receive tracking information once your order ships so you can follow its journey to your doorstep.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a smooth and secure checkout experience.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at [email protected]. We process orders quickly, so we can’t guarantee changes can be made once processing begins.

Returns & Exchanges

What is your return policy?
We stand behind our products! If your gear doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Items must be in original condition with tags attached.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and process your refund once we receive the returned items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products.

Customer Service

How can I contact customer service?
Our athlete-staffed customer service team is ready to help! Email us at [email protected] with any questions about your order, products, or our services.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.

Company Information

Where is Saucony Clothing Shop located?
Our headquarters is located at 119 Oakland Street, Manchester, US 06042.
Is my personal information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. We never share your data with third parties without your consent.

At Saucony Clothing Shop, we’re committed to delivering more than just packages – we deliver performance potential, style confidence, and the tools to help you break through barriers. If you have any questions not covered here, don’t hesitate to reach out to our team!