At Saucony Clothing Shop, we stand behind our performance gear with the same commitment we bring to athletic excellence. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition with tags attached
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • NUTRITION products (opened or unopened)
  • SOCKS (for hygiene reasons)
  • Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Saucony Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify item)] I have reviewed the return policy and confirm the item meets all return conditions. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (based on your location)

Step 3: Ship Your Return

Package your item securely and include:

  • Original packing slip or order confirmation
  • Return authorization number (clearly visible)

Note: We recommend using a trackable shipping method as you’re responsible for the item until it reaches our warehouse.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after approval
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is received
  • You’ll be responsible for any price differences
  • Standard shipping rates apply for the new shipment

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional time for international shipments

Performance Guarantee

We want you to be 100% satisfied with your Saucony gear. If you receive a defective item or incorrect product, contact us immediately at [email protected] and we’ll arrange a free return and expedited replacement.

For any questions about our returns policy, don’t hesitate to reach out to our customer service team. We’re here to help you get the perfect gear for your athletic journey!

Saucony Clothing Shop Team
119 Oakland Street, Manchester, US 06042