At Saucony Clothing Shop, we’re committed to delivering premium athletic gear to performance-driven athletes worldwide. Our shipping and returns policies are designed to give you confidence in every purchase while maintaining the highest standards for our products.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Available for all orders
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Available for most destinations (excluding some Asian and remote regions)
International Shipping
We ship globally (excluding some Asian and remote regions). International customers are responsible for any customs duties or taxes that may apply.
Returns & Exchanges
We stand behind our performance gear with our 15-day satisfaction guarantee. If you’re not completely satisfied with your purchase, we’ll gladly accept returns or exchanges within 15 days of receiving your order.
Return Conditions
To be eligible for return or exchange, items must:
- Be in original, unworn condition with all tags attached
- Include original packaging
- Be accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- NUTRITION products (opened or unopened)
- SOCKS
- Items marked as “Final Sale”
How to Return or Exchange
Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Saucony Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item Name:
– Size/Color:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specify item)]
I have reviewed the return policy and confirm the item meets all return conditions.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Wait for Authorization
Our team will respond within 1-2 business days with:
- Return authorization number
- Shipping instructions
- Return address (based on your location)
Step 3: Ship Your Return
Package your item securely and include:
- Original packing slip or order confirmation
- Return authorization number (clearly visible)
Note: We recommend using a trackable shipping method as you’re responsible for the item until it reaches our warehouse.
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 3-5 business days after approval
- Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Process
For exchanges:
- We’ll ship your replacement item once the return is received
- You’ll be responsible for any price differences
- Standard shipping rates apply for the new shipment
International Returns
For customers outside the US:
- Return shipping costs are the customer’s responsibility
- Customs fees are non-refundable
- Processing may take additional time for international shipments
Performance Guarantee
We want you to be 100% satisfied with your Saucony gear. If you receive a defective item or incorrect product, contact us immediately at [email protected] and we’ll arrange a free return and expedited replacement.
For any questions about our shipping or returns policy, don’t hesitate to reach out to our customer service team. We’re here to help you get the perfect gear for your athletic journey!
Saucony Clothing Shop Team
119 Oakland Street, Manchester, US 06042